Put the emphasis on the error and not the person when you are attempting to resolve a situation where someone else made a mistake.

For example, say 'The attachment didn't come through. Please try sending it again' instead of 'You didn't send the attachment.' It may not seem like a big deal, but blaming someone makes them more likely to react defensively or aggressively.

#general

Thanks, that's really good advice. I have repeatedly noticed how the ability to properly talk to a person allows you to get the maximum benefit.